Returns and Exchanges


Requests for credit claims must be made to Customer Care team within 3 working days following delivery of goods. Credit claims can be made by phone to our Customer Care team on 0800 553 556 or email to


Goods returned without prior authorization from Integria Healthcare will not be accepted. Once notified by the customer, Integria Healthcare Customer Care team will provide a goods return authorisation number and paperwork.

This paperwork must accompany all returns to the location advised at the time of making the credit claim.

Integria Healthcare will only accept goods that are:
  • In saleable condition with a goods return authorisation number attached
  • Returned to the correct Integria Healthcare location
  • Packaged securely: not damaged or soiled prior to or during the course of return
  • Not marked with store security or price tags
Credit claims for items being returned will be approved in accordance with the guidelines above on receipt of goods back at our Distribution Centres.


Unfortunately, credit claims for unwanted or incorrectly ordered items cannot be accepted. Where Integria Healthcare agrees to accept the return of unwanted or incorrectly ordered items, the return must be in line with the guidelines stated above, with the return at the cost to the customer.